how do i report a downed comcast line?

If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Select Restart Modem to begin troubleshooting. Include the words "Firewall Investigation" in the subject line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 115.124.120.233 You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Say "No account." No worries, Our team can definitely help right here! Who removes tree branches resting on utility cables in easement? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity My thinking, if I were to do this at my house would be that that 1.) This website is using a security service to protect itself from online attacks. Report A Downed Line. By selecting Accept all, you consent to our use of Cookies. ET. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. New comments cannot be posted and votes cannot be cast. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Asking on behalf of my place of business. Then, call PG&E at 1-800-743-5000. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Comcast Xfinity Outage Map Is The Service Down? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Why is my Xfinity Cable box stuck on boot? I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Here is a list of frequently requested telephone numbers: Cable. You aren't allowed to. Enter another ZIP to see info from a different area. Service Status Center | Comcast Business By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. You can report an issue by going to the Xfinity Status Center. I am extremely frustrated this issue has not been of the upmost importance to your company. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Press Enter to send it. Massive outages do occur because of problems such as storms, floods etc. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report it as a hazard to your local PD, maybe they have a better contact. Hi, @user_af7a95. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? That person will tell you who the city's contact is in the Comcast governmental affairs office. We have made changes to keep employees safe so response and call times may be longer than usual. I would like to report down wires in my back yard for the second time. Type your message in the text area near the bottom of the window. Throughout our history, DISH has always put customers first. For immediate assistance, check out the Xfinity Assistant. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. I think it may be the original phone line. Our community is your official source on Reddit for help with Xfinity services. Contact Us - Customer Support | DISH Some utility companies mark or paint their lines. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Do not send the firewall logs as an attachment. Thank you so much Anthony for sending us over those details and the Modmail. 3.) Contact Customer Service at (800) 391-3000. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Remember: This number is just for unburied ground cables. Click the "New message" (pencil and paper) icon, 3. Call 800.288.2020 and select Repair. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Youve reached the best place and perfect person to help with virtually all of your account needs! and our Like. A drop-down list appears. Don't touch anything or anyone in contact with a downed power line. -ATTU-verseCare. We have made changes to keep employees safe so response and call times may be longer than usual. if the line is damaged, to reconnect service they'd probably be running a new line anyways. How do I talk to a real person at Comcast? Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. With our new Xfinity support chat, you do not need to input the name of a person. If you have questions about your services, we're here to answer them. Welcome to the Xfinity community! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Step 1: Inquiry. How do I report an above ground cable down? How do I report a downed line in as few steps possible Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! We're sorry that didn't solve your issue. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Downed Power Line. I will post again here when/if I receive a reply or action is taken. An official employee, such as myself or whoever is first available, will respond. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to stay in touch with Verizon during an emergency A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Let us know. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Let us give you a call as soon as an agent is available. Report unburied cables, exposed wires, or downed lines - AT&T Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Xfinity Status Center - Check for Service Outages In Your Area If you smell natural gas or see downed power lines please do NOT use this page. The easement at my back property line has poles with electric and utility lines. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Scan this QR code to download the app now. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words I have followed these instructions and sent the private message on 6/1/21. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Comcast does not do tree trimming. Click the direct message icon, 2. 1. Question: Does Comcast Hve To Repair A Cut Cable Line. Report it online using Xfinity Assistant. How to Report an Issue Online Visit xfinity.com/xfinityassistant. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Then it thanks me for signing in. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. To confirm, are the wires in question still low-hanging by chance? If you have questions about your services, we're here to answer them. Wires down in your yard: Who is responsible? - ABC27 I called 800-288-2020 and was told to call Risk Management at 800-894-0374. You have to sign up for gig service and sign a 2 year contract first. Then Call Us. If the IP address resides on the Comcast network. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Your IP: Update on June 10, 2021. Our team can help get that line raised. Call us at 800-477-5050. Our community is your official source on Reddit for help with Xfinity services. Get in touch with Comcast Business. A coaxial cable is capable of carrying current. Privacy Policy. Marion County officials report storm has passed leaving widespread wind How do I get Comcast to come deal with this? Connectivity and managing Your Comcast Business network. How to report a downed wire if I'm not a customer? Call us anytime at. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Can you direct message your name and address? We can assist you with getting a ticket opened to let our amazing local team know. It has been severed months ago and left hanging. Downed/hanging electrical wires - who to report to? | Universal Hub How do I report a downed telephone line? If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Make sure you are signed in with your Xfinity credentials. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. I explained this to the rep when I called to cancel. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. When should we expect this to be corrected? I have a downed wire in the middle of the street. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Low hanging main line cable | Comcast Business Support Community Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For immediate assistance, check out the Xfinity Assistant. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Press question mark to learn the rest of the keyboard shortcuts. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. A tree in my back yard has two large branches resting on the phone/TV cables. Call 911, which will get the FD out to asses the wire (s). Do what's best for your business. Welcome to the Xfinity community! If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Verizon Customer Service - Contact Us | Verizon Help Center and Support Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Thanks. For your safety, do not touch or move the downed line. How do you fix an exposed wire without electrical tape? The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Never touch a downed overhead electrical line. Press 0 a lot. and our 5. Ask for the Comcast liason. A recent storm brought down a tree which took down one of the above ground cables by my house. How to Reach a Real Person at Comcast/Xfinity. I can't get into my property because the line is blocking the drive way. Exposed Line/ Wire - How To Report & Things To Know From AT&T BBC - Wikipedia In the aftermath of a major storm, be aware of hazards presented by downed power lines.

Metter Basketball Roster, Articles H