trugym customer service

Needs airing conditioning throughout the gym. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). It does seem that there are other members who have also not been refunded. beyond me , they have sullied their name. I appreciate that it is a budget gym and the range of equipment is adequate. Once my payment went through I got an email saying that they are closed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. We use dedicated people and clever technology to safeguard our platform. Been coming here for many years and have always found the staff very pleasant and welcoming. Verification can help ensure real people write reviews about real companies. My branch shut down down and I never received a membership refund. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Plus side, plenty of cardio equipment. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. I'm now in the process of seeking legal advice and so far it's looking positive. We use dedicated people and clever technology to safeguard our platform. Awful!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Date of experience: 10 November 2022. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. I think there are more people than the capacity of gym. Not helpful at all. Not sit there and eat cakes.Ridicules customer service overall. There were a lot of guys when we went waiting outside. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. In reality this was my experience. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. The number for the centre was not being answered, neither were emails. They put on load music then procede to shout over it. For example, you can easily set up automatic payments, so you're never late. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Join the 261 people who've already contributed. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Maybe they could squeeze in another floor mat area near the gym balls. Informed them that I was moving house and therefore cancelling my membership. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). 2023 Trustpilot, Inc. All rights reserved. TWO WEEKS go by and nothing. Your experience matters. Your experience matters. Absolutely the poorest new customer relationships ever!! Anyone can write a Trustpilot review. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. This hasn't happened and all attempts to contact them regarding this is being ignored. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Friendly staff. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Completely unresponsive to emails. trugym customer service. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? They are now pursuing me for 234 claiming I never cancelled. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Our 2022 Transparency . This company doesnt care about its members, its purely about money for these people. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. No contract options, student memberships, corporate offers, or pay for the year up front. This company doesnt care about its members, its purely about money for these people. Plus, you avoid the $5 phone payment processing fee. | Read 61-80 Reviews out of 267 Anyone can write a Trustpilot review. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Staff are really friendly but could be more helpful to newcomers. !Poor service. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. This week i have attended a tone class and a body pump, both were identicle. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Trugym luton are refusing to refund me 200 of my hard earned cash! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Same as below - Trugym Bromley closed and didnt refund the lost membership. 2023 Trustpilot, Inc. All rights reserved. TrugymStop taking payments from new customers when you know full well that you are closed !!!! | Read 21-40 Reviews out of 264 Very unprofessional! A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. This gym offers friendly staff with excellent personal trainers. Les Mills instructors are required to complete updated training twice a year to remain accredited. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Would definitely give more stars if I could! Poor customer service and conflicting information provided by staff! A positive and social environment to train and meet people. Verification can help ensure real people write reviews about real companies. I DO NOT RECOMMEND. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Very clean and covid compliant. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. The staff, although minimal, are friendly and helpful. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Don't trust the staff at face value. I signed up to the gym and have been going daily as i am very consistant with my training. This gym is great! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Your experience matters. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. I bought a membership 4 years ago. This resulted in TruGym blocking me me on twitter. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). It goes against our guidelines to offer incentives for reviews. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Join the 268 people who've already contributed. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. If you like swimming, prepare to be hugely disappointed! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. trugym customer service. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Most of the equipment is very old and remains unfixed for long periods of time. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. I asked for complaints procedure for head office and that was also denied. How many stars would you give TruGym? Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Not a problem there are always teething problems. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Otherwise I would give it a five star rating. Literally just paid for a day pass as the website said they were still open at stevenage. From my experience and many others on the web they dont respond. Anyone can write a Trustpilot review. Finally. I find I spend more time on looking for the weights I need and connectors rather than actually training! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? not enough space for stretching n exercise. False advertising! Management ineffective and ambivalent. But the other equipment makes up for it. without helping me with the issue in any way at all. Awful!! I also send two emails through to them and I never even received an acknowledgement let along a response. Join the 242 people who've already contributed. The staff, although minimal, are friendly and helpful. The floor is never cleaned properly and the water dispenser has mild on it. The timings of the place are good too accommodate all women there. Your experience matters. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! So unprofessional. The branch (Chatham) don't even answer my emails now! Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Fantastic facilities. Friendly environment for ladies only. They offer classes which I have found very useful for my weight loss. 2023 Trustpilot, Inc. All rights reserved. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. This year I registered again with a different email address. Voice your opinion today and hear what 263 customers have already said. Absolute disgrace of a place rude obese staff. Absolutely flabbergasted of the audacity and attitude she had with me. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. | Read 21-40 Reviews out of 266 Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: The money left my account and from that date I have never heard anything from them. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. After a few weeks of this i started to get upset. Here are 8 tips for writing great reviews. It was ideal as there is a Friday class at 5:30. Head office failed to respond to emails! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. I use both the free weights, machines and also classes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The pool is excellent. This gym is great! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. It said I should hear back within 48 hours. Completely recommend this gym for any women that are looking for a great gym for good value for money. If you like swimming, prepare to be hugely disappointed! Waste of money. Worst customer service ever have not had one reply to my messages or calls!! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. PREMIUM EQUIPMENT If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. The staff are always so friendly, helpful and encouraging when you need it the most. Dont join the gym. The gym did not respond to my complaint. it's never the same amount and do not expect any sort of customer service! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The trouble is they use crooks to process their member's payments. deceased estate jewellery auctions australia, florida shipwreck coins for sale,

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