arriva customer service

Winter opening hours. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Admiral Way You can also download your favorite movies, TV shows, and audiobooks or bring a good book. User reviews from travelers who booked their tickets with Arriva. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Registered No: 347103 Registered Office: There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team We are happy to help. Salarischeck. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. 5 passengers total in 2 cabins (3 and 2 respectively). This is a multi-location business. No, there is no WiFi on Arriva. 378 reviews. Lots of stops for restroom breaks. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. You will receive your e-ticket by email when booking on Busbud. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. Reviews; 1K. Salaries; 4. Arriva plc. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Find your contact For corporate enquiries, we can be contacted via the details below. . Relatively comfortable and clean. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Phone: (602) 749-2100 Overall a great experience to get around. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. To make a complaint, please contact our Customer Services team by clicking here . As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Sit back and relax while we do the work. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Vacatures zoeken. Purchasing tickets in advance was the most reasonable price available. Friday from 08:30 to 14:30 h. Tel. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Discover how our travel solutions can help your business thrive. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. What salary does a Customer Services & Support earn in your area? Save time by comparing all your bus travel options in one place. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. No worries, you can use your time on the bus to catch up on some much needed sleep! Find out with Busbud's extensive list of Arriva fares. Outlets for charging at every row. Delayed and missed trips can wind up costing consumers a lot of money. Based in Sunderland, England, Arriva is a major transportation provider in the UK. Arriva Main Customer Service Number. Corporate Headquarters Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). Desplzate de forma segura, cmoda, sostenible y todava ms asequible! We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. No, Arriva buses usually don't have a toilet on board. On a budget? We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. The bus was cancelled. With DoNotPay, you never have to spend hours waiting in a phone queue again. By law, you have the right to request a refund for delayed or cancelled trips. Registered in England. Simple! Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Driver charged extra for luggage. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Upload je cv. Official Partner. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Arriva offers tram, train, bus, coach, and waterbus services. All product, news and changes in the site will be showed for your region. Scottsdale, AZ 85254 Dedicated customer support 24/7. press@arrivia.com Arrivia powers some of the most iconic names in travel, hospitality, and financial services. Arriva salary trends based on salaries posted anonymously by Arriva employees. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. Resolver is a totally free service that you can use to complain effectively. First, we had been booked into the wrong cabins. The driver was excellent . 2023 Resolver Consumer Online Limited. Datum geplaatst. Well guide you through the process. Busbud provides you with Arriva phone number so you can easily reach out to them. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. USB ports for charging. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! Phone Open your web browser and sign up for DoNotPay. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. We stopped for a quick comfort break at a service station which was good too. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. Great busses! Uxbridge, Middlesex, UB8 1EX, Av. Sunderland 3.3 out of 5 stars. Please check with your phone provider if you are unsure about how much a call will cost. The journey also took 45 minutes longer than expected. We have to pay for luggage although there on tickets was written two baggages included. . Date of experience . You can be certain that youre talking to the right person at the right time. We want our family to take this trip- they need to make it right! Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Accordingly we missed our bus (which was anyways late over an hour!). So we paid for nothing. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. The Best Way to Contact Arriva Customer Service. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Malad West Mumbai - 400 063, 58 Kingston Drive You have subscribed to this newsletter. 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You may change your settings at any time or accept the default settings. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. Registered No: 347103, Arriva plc You can access the Arriva Live Chat service by visiting the company's Contact Uspage. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Get started now by subscribing to DoNotPay. Customer Service Representative 2 salaries. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Follow. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Bedrijfsreviews. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. For corporate enquiries, we can be contacted via the details below. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. There are multiple ways to contact Arriva customer service . Find nearby departures, local service updates and more. Our travel privileges booking platform allows you to generate new revenue to support your business goals. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Horrible staff; not friendly, dont speek English and a bit arrogant. Locate me. Need to contact Arriva customer service? Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. Discover how our travel solutions can help your business. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Congratulations!! If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. Driver was nervous and the trip felt unsafe at some moments. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. Then like us on Facebook and follow us on Twitter. Need to file a complaint? Your experience on this site will be improved by allowing cookies. Or maybe you want to tell us about your experiences with our services? Consumer guides, newsletters, surveys and more! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We're happy to help. Inloggen. Other common reasons for contacting Arriva customer support include. Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. General inquiries It was an awful experience. Need to contact Arriva customer service? Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Photos; 20. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. Need to get in touch with us? Busbud provides you with Arriva phone number so you can easily reach out to them. Bus was crowded. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. The only things that could be improved is to have the toilet and the WiFi working. Just raise a case and leave feedback after. Easily compare and book your next trip withBusbud. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Arriva Bus Help Portal What is your complaints procedure? Average salaries for Arriva Customer Service Representative: $34,416. To make a complaint, please contact our Customer Services team by clicking here. 15147 N Scottsdale Rd Ste 210 I paid $600 per cabin on credit card. Weve helped millions of people find a resolution. This business is in an industry that may require professional licensing, bonding or registration. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. There are multiple ways to contact Arriva customer service. Doorgaan naar hoofdinhoud. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. 08/29/2022. Very comfortable. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. Contact our PR team Read the latest news in our newsroom 2023 Arrive You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Werkgevers / Plaats vacature. When I purchased the ticket, instructions were given for exact location of bus stop. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. Contact our sales team Help/Support Our support team is always ready to help. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Toll-Free (888) 320-4234 inquiries@arrivia.com Travel programs that help you grow Avoid paying for tickets using the app. all our trip plan was messed. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Vacatures zoeken. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. So I called customer service on next business day of 10/31/22. For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Type in Skip Waiting on Hold and select the product. It was fine. Salary estimated from 10 employees, users, and past and present job . Below you will find many ways to come in contact with us. Alwaysclose to you. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. BBB is here to help. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. Bus was not on time either on departure. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Contact Us. London. Best and worst companies at resolving issues. Arrivia is the largest stand-alone travel loyalty provider in the world. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Customer Reviews are not used in the calculation of BBB Rating. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. If you are calling from Belgium, the number is 0800 79961. I have written to arriva to complain about the awful service we experienced. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. we had to run everywhere and nearly missed the fly. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. No, there aren't any power outlets or USB plugs on Arriva. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. Data will not be transferred to third parties except legal obligation. Help us to personalise your experience on Arriva Bus by setting your default location. Bus arrived in split almost 1 hour late. Did this answer your question? There are no meals or snacks offered on Arriva buses. Not what we asked for at booking. BBB Business Profiles may not be reproduced for sales or promotional purposes. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Get started now and lets get this sorted. BBB Business Profiles are subject to change at any time. View our cookie policy here. Waar. A bus operator in the North West. Driver forced us to pay for travelling with luggage even though ticket says this is included. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. Busbud is an authorized Arriva ticket seller. Anyway, I ****** and learn so many complaints on here. Revolucion 356-60 piso Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. horrible experience I have to say. Get weekly updates, new jobs, and reviews. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Nuevos descuentos para el transporte pblico en 2023! Bus was late. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. You can compare prices, amenities and times by searching for a route. What is the depot disciplinary procedure? We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Learn more about Resolver Pro and how to claim your business. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! Horrific service. They will investigate the issue and provide customer services with an official investigation result. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. Need to find a different location? Everything worked out perfectly. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. This page is not available for these regions: Do you have a question or do you want a refund? Well always be on hand with guidance and support to help you get the results youre looking for. Arriva help - frequently asked questions about Arriva. E-mail: enquiries@arriva.co.uk. Jobs; 76. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Your experience on this site will be improved by allowing cookies. Resolver is free. We were directed by the staff to the misleading bus stop (old one). How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Location. We have helped over 300,000 people with their problems. Busbud is an authorized Arriva ticket seller. Your question may be answered on our Frequently Asked Questions page. Begin van hoofdcontent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Seats recline a lot which is great for sleeping. Our world class team of experts is always here to help. Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us You could be waiting for hours for the opportunity to submit your complaint. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is The bud arrived on time and was on schedule throughout the journey. Arriva plc. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We had to take a taxi to catch our train from Split ! Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. arrivia vacations India pvt Ltd You can use DoNotPay to quickly get in touch with customer service teams from. thx god airport crew was able to help us. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below All rights reserved. Staff was not speaking english in Veli Losinj, which was not really practical but everything went well. Simply show your ticket on your phone along with a valid photo ID to board the bus. Arrivia is the largest stand-alone travel loyalty provider in the world. Users who replace their existing A-card with the Arriva loyalty card will . Only Certified Service animals are allowed on Arriva buses. Resolver can help you send your complaints to Arriva Bus. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. Media inquiries More description about the location of the bus is needed. Arriva - never again, We missed our Ferry because the bus was late! SR3 3XP She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. BBB reports on known marketplace practices. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. Click on the name of the company and have us do the work for you. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Wat. Book tickets that fit your needs. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error.

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