clipper card balance refund

This is one option for using up the funds on a paper ticket you own. f What a scam! Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. E\\y\F@B.DHR!"g/ Registration is easy, and its free. Metropolitan Transportation Commission . If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . /Tx BMC /Tx BMC EMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. I would love to consolidate all the cards into one card. Visit our VTA Smart Pass page for more information. We recommend that you do. So what you could do is to rack up a negative balance to offset the $3 fee. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Someone else may be able to use it. How would you improve Clipper? 0 0 10.146 10.364 re Clipper is a regional transit card that can be used on all transit in the Bay Area. 0 0 10.1455 10.364 re No they don't keep cash at the stations. Otherwise, you will be logged out automatically. 0.749023 g These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. If your card is registered, contact us so we can block your card from further use. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Min of $5. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Treasury will mail you a check. o American Express Only registered Clipper cards, are available for refunds. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. For details about how to apply for a refund, download theClipper Cancellation Form. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. For more information, call the BART Treasury at (510) 464-6841. Refunds are subject to the fees in Section 10. Riders have 2 options for getting a refund: Its also required if you want to set up automatic reloading. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? 0 0 10.1455 10.364 re ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. I only pray theyre still there. For details about how to apply for a refund, download theClipper Cancellation Form. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. They are. Pay With Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. You must tag your card again when you get off the train. Learn more about our privacy policy. Paper tickets balances cannot be transferred onto a Clipper card. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Its also required if you want to set up automatic reloading. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. One beep means you have tagged on, and two beeps mean you have tagged off. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper says it does not take funds away, even if the card goes unused for years. Then you wouldn't have to bother about a refund. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. (visit our Chase Center Servicepage $16.99 10% off. The Go Pass is also available to graduate students until December 31,2022*. You can add value, see what's on your card, and see recent transactions. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. I think you can add value as needed to exit a station, if your balance is insufficient for the journey. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Email clipper@bayareametro.gov. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re f Graduate students are not eligible for a free Go Pass after this date. safe parking at hotels near Oakland Airport?? Learn more about our privacy policy. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. There is no replacement fee for lost or stolen Go Passes. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Transit pass . 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. I havent needed to use it in that time. Credit Card Type (check one): o MasterCard . Donations of tickets with unused value of less than $1 can be made to local non-profits. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. H*2T0T341f& The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. ClipperCard is your passport to campus and beyond! endstream endobj 185 0 obj <. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. E\i\\ Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). At your request, we can mail you a new card with your balance restored, typically within 2 business days. Many of the cards have about $50 on them, but a couple have about $200. IMPORTANT: Clipper cards will hold funds for . Key Clipper information translated to Chinese. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Each Smart Pass user only gets one replacement per calendar year. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. more. It is recommended that items of value be insured when selecting this option. /Tx BMC But alas, no longer on bART as they now wont let you exit like they used to. Clipper is committed to protecting your privacy. H*2T0T341f& Refunds are subject to the fees in Section 10. 0 0 10.146 10.364 re Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. EMC Hope this doesn't break the bank for you. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream Discount Cards For youth, seniors, people with disabilities and low-income adults. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p E\\y\F@B.THH!*o* 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. How can I cancel my card and get a refund? However, money added since then does not show on the account, as weve not used the cards. 2020, Metropolitan Transportation Commission. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. /Tx BMC f /Tx BMC Learn more about Clipper on your phone. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Eventually, we got the refund. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. EMC How can I cancel my card and get a refund? Is there a way to purchase the card without paying the fee? Get it back from them when you plan your next trip to San Francisco. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. The check may take 4-6 weeks. A: Fire off an e-mail to clipper@bayareametro.gov. 0.749023 g No. Authorize payment below. Yes, you can manage your account using the Clipper app and in your mobile wallet. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. H*2T0T3415Rf& The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. We contacted Clipper and were instructed to write letters to get the refund on two cards. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. If you cannot tag your card successfully, try on another device. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Refunds are subject to the fees in Section 10. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Then take a long joy ride on Caltrains. EMC Add value, set up autoload, and check your balance! Key Clipper information translated to Chinese. Directions to Zide needed from Union Square. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Can I have more than one card in my Clipper account? 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. 0.749023 g Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Add only that total amount to your card. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. f New. If your card is registered, contact us so we can block your card from further use. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. EMC The site navigation utilizes arrow, enter, escape, and space bar key commands. If you ever lose your card, well replace it and restore your value for a $3 fee. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. There is a $5 fee for this service. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. o Discover . -=9&_j?N3?vjUaFXpJ| Your session is about to expire due to inactivity. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Enter and space open menus and escape closes them as well. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. 0.749023 g 0 0 10.1455 10.364 re You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P /Tx BMC OK to stay in Oakland for visit to San Francisco? 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that, Caltrain has a proof-of-payment system for fare enforcement. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. What can I do with an online Clipper account? Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. f You can add value, see what's on your card, and see recent transactions. You can also log in to your regular Clipper account to see your balance and download a transaction history. Registering your card protects your card balance and allows you to set up an online account. 2020, Metropolitan Transportation Commission. H*2T0T341f& Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Clipper cards will hold a maximum of $300. Registration is easy, and its free. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . /Tx BMC Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. We cannot give refunds for partially used passes or tickets. Be sure to review the paper ticket fare chart at the station. Station Agents can also provide pre-addressed envelopes to Treasury. You can have multiple adult cards associated with a single account. f However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). New to Clipper? Clipper says it does not take funds away, even if. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. f I no longer need to use Clipper. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. H237402VH2P0P04341Qf& about the future of clipper (external link). !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Stanford, California 94305. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Mail the ticket(s)toBART's Treasury Department. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Key Clipper information translated to Spanish. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BART will also refund full unused paratransit ticket books. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You will get a check in the mail at the address you provide. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. /Tx BMC If you purchased your Clipper card from a retail location, confirm that the provider activated the card. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 0 0 10.1455 10.364 re endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. No service to Chase Center atthis time,stay tuned for updates. The Go and Smart Passesare non-transferable. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. I'd calculate your estimated usage and only put that amount on the card. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. H*2T0T3415Rf& Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Pay With To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> And Orca card. The Go Pass is valid for thecalendar year: from January 1through December31. Only registered Clipper cards are eligible for refunds. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Any suggestions, or is this another way for a government-backed agency to abscond with my money? The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. /Tx BMC If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. If you forget to tag on and/or off, you will be subject to citation. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Tab will move on to the next part of the site rather than go through menu items. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Stanford University. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. No. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Learn More about the future of clipper (external link). Then when you exit, Caltrains will tell you that you have a negative balance. H*2T0T3415Rf& Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). How can I check my card balance or how much I was charged for a trip? Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* E\\y\F@B.DHR!"g/ /Tx BMC Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. A reader in a prior column thought $300 had disappeared from an account. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. E\i\\ If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p EMC Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If your card is registered, contact us so we can block your card from further use. EMC Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. E\\y\F@B.THH!*o* endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards are eligible for refunds. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. A Station Agent canhelp process a ticket refund request. Your Clipper card will not be returned to you. However, each Go Pass user will only get two replacements per calendar year. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. HD 0UR K(EP%xg:#6(=VU-zTqwn?p It is not available to students or postdoctoral scholars at this time. Latest Clipper News Never miss Clipper news! Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? /Tx BMC Ticket Refunds. 7) d"W0%Q T Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. For three bucks, just consider it a cheap souvenir. Otherwise, you will be logged out automatically. Opens in new window. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Options to Oakland Airport from Union Square. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Due to observed delivery issues this is a less secure option. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929).

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