We manage leasehold properties that were originally sold under the Right to Buy. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). This decision was taken with regard to the following section of the Freedom of Information Act 2000. crawley borough council housing. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. All rights reserved. The latest news in your inbox every week. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Introductory tenants are usually limited to minor improvements like redecorating inside. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Coventry Written by on 27 febrero, 2023. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. All rights reserved. Request a FREE property inspection to find out how much your claim is worth. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. If wallpaper is affected, its best to remove it and treat the wall. 2 6 May 2021. Our team works to improve housing conditions for tenants renting privately in the borough. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Failure to do so could give you grounds to make council house disrepair claims against them. Thank you for your patience. Thank you for your patience. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Are you a Council or Housing association Tenant with housing disrepair issues? Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. You can change your cookie settings at any time. Home; Features; Services; About; Contact; Login; Get Free Demo You have accepted additional cookies. Your council must find you somewhere to live while work is carried out and pay for the cost of this. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. However, despite our best intentions and hard work, things can sometimes go wrong. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Report a repair Adaptations to your home We can help. Dont worry we wont send you spam or share your email address with anyone. We will take firm action against anyone who does not allow access for this. 26 January 2021. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Emergency out-of-hours repairs. When there is a formal legal claim against the council or legal dispute. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. do everything more quickly because you don't have to call us. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. As per your tenancy agreement, you must allow us into the property to service appliances. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. LinkedIn sets the lidc cookie to facilitate data center selection. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 A stopcock is a valve for turning the cold water system in your home on and off. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Homelessness prevention work. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Apply for HMO licence. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. . . This cookie is a browser ID cookie set by Linked share Buttons and ad tags. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. These may subsequently be treated as a complaint if we dont deal with the original request. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Analytical cookies are used to understand how visitors interact with the website. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Help with preventing and tackling damp, condensation and mould in your home. Search forforms on myCrawley to request services or report a problem. These cookies will be stored in your browser only with your consent. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Email *. To provide you with the best online experience we use a range of essential site cookies. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. All rights reserved. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Council housing repairs Report a repair You can request a repair online. Crawley Borough Council. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Crawley Borough Council. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Internal deterioration such as damage to carpet, walls etc. 1986 Crawley Borough Council election. The London Borough of Camden Council. The number of organisations that expressed interest in the tender. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Content and site Copyright Crawley Borough Council 2020. Completion of the Stage 2 review concludes our complaints process. The team were very helpful and understanding of my dangerous situation. Exchange Tower While repairs may fall under the developer 's guarantee during the . You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. The pattern element in the name contains the unique identity number of the account or website it relates to. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . This is often referred to as filing a compensation claim for despair against a housing association landlord. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Crawley Homes has implemented a new housing IT system. But opting out of some of these cookies may have an effect on your browsing experience. Living in a state of disrepair can have very serious effects on your health and wellbeing. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. 590 requests. Harbour Exchange Square If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Content and site Copyright Crawley Borough Council 2020. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Sheltered housing and extra care. Hotjar sets this cookie to identify a new users first session. But opting out of some of these cookies may have an effect on your browsing experience. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Please do not leave children under 16 alone in your home while we are working. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Report a repair online for your home. Under the Freedom of Information Act, please can you supply the following information: 1. It will take only 2 minutes to fill in. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. The Housing Repairs service is critical to our tenants and leaseholders. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Requesting online means you can: make your request at any time of day or night. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. The pattern element in the name contains the unique identity number of the account or website it relates to. a missed waste collection or reporting problems like flytipping or litter.) Share Friendly and fun place to work We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. These cookies will be stored in your browser only with your consent. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Services available to private rental tenants in Crawley, including grants and loans. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Search. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Buying a council property. There are another 15 similar residential tower blocks around the borough. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. You can request it through your 'My Housing Tenancy' online account. Report an empty property. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . . It stores a true/false value, indicating whether it was the first time Hotjar saw this user. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. We value all kinds of feedback. Dealing with a complaint is usually a straightforward process. You need our permission to carry out alterations or improvements on your council house. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. . If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. change your appointment later if you need to. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Content and site Copyright Crawley Borough Council 2020. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. 02 victoria warehouse manchester. Next . Our letting standard sets out the standard of repair and appearance you can expect when you move in. Information about ourAnnual Gas Safety check and how to maintain your central heating. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Find out how we minimise the impact of doing works in your home. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Council tenant rights and responsibilities; Dont include personal or financial information like your National Insurance number or credit card details. All rights reserved. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). Care advice Finance advice HousingCare library EAC news Glossary FAQs. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Small repairs and odd jobs Domestic help Meals delivery All services . Analytical cookies are used to understand how visitors interact with the website. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. 2. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Your own home. All rights reserved. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Our approach. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Housing repairs. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. Content and site Copyright Crawley Borough Council 2020. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Hotjar sets this cookie to detect the first pageview session of a user. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. *Working hours: * 37 per week. Services for our tenants, including rent, repairs, new homes and managing your tenancy. You can report all repairs, including gas and water, using our online form or on 01293 438111. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Tenant and Leaseholders Housing Repairs Review questionnaire. The council should repair any damage caused by maintenance or building work. For further information and guidance see Bogus callers and phone fraudsters. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. If you are a council tenant, we can take care of some of the repairs to your home. List. This cookie is used to store the language preference of the user. If youre a secure tenant, you have the right to carry out improvements to your property. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. four in a bed contestant dies. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Special circumstances for accepting a review after 1 month has passed may be considered. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Write by: . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Housing Disrepair A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. Posted in . You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*.
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