Whether you are flying this summer or not, look out for these phony surveys and flight change alerts that appear to come from major airlines. Generic Email Greeting: Many phishing emails begin with something generic like "Dear User" or "Dear Customer". position: absolute; Southwest points never expire and can be used to book anyone anytime. border: 0; If they click the link, the victims are required to fill in personal information, which, in turn, will lead to identity theft, so beware. 0-800-247-5463 (En espaol), Calling from Costa Rica } div.footer div.flex-placement a:hover { accept email correspondence from Customers. font: italic normal 11px/1 Arial; font: italic normal 11px/1 Arial; /* Spanish Homepage footer */ margin: -1px; left: 278px !important; For problems with the Rapid Rewards Shopping Portal, visit the portal and then scroll down to the bottom and select Contact Us. } 01:13 PM. } Send a message via Facebook Messenger to Southwests Facebook account with questions or comments you might have. .swa-footer--copyright-text, .footer-copyright--text { max-width: 100%; Phishing Scams. We will unsubscribe you if this happens frequently. left: 277px !important; Indeed, a few versions of this electronic mail display web-links, which take onto other unassociated web-links to Southwest Airlines that have some other URL addresses. Visit our Contact Us page for more information. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { Don't Threaten. We are not Southwest, just a website who offers tips on flying Southwest :). .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { How to Tell If An Online Transaction Is Safe, 7 Surefire Ways to Spot if a Website is Safe to Use, How To Efficiently Block Every Harmful Website On The Internet, How To Stop Third Parties From Tracking Your Device, Here Are The Most Effective Ways To Protect Yourself From Phishing, How To Remove Your Personal Information From The Internet, How To Tell If Someone Is Scamming You Online. I received an email survey today. Required fields are marked *. and claiming you've received some sort of "Southwest Airline [sic] reward" is legitimate. padding-top: 5px; Of course, this is really just another scam link. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. I had to pay the $100 fee to have them extended and they said it could take up to 30 days for me to receive the now converted Luv Voucher. The Scam Email The email address in the message showed, "support@1785962.qaiecg5.com via. white-space: normal; document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 1 Love Have you checked the junk/spam folder? If any readers did click a link in the Southwest Airlines scam email or any other sort of phishing message, we recommend changing your email password and enabling two-factor authentication. The email address in the message showed, "support@1785962.qaiecg5.com via nam10-bn7-obe.outbound.protection.outlook.com." } A scam e-mail posing as a message from the well-known Southwest Airlines is presently circulating online, according to digitaljournal.com dated July 25, 2012. After your drop off your bags then you can take your boarding pass and proceed through security. padding-top: 5px; This is also a good way to reach them if you have a complaint about your flight or you left something of value on the plane. You can also officially report the scammers to Facebook and the Federal Trade Commission using the link below: Report Scammers To The FTC Here What should I do if Ive unsubscribed but Im still receiving emails? 1-800-VAMONOS (1-800-826-6667) (En espaol), Calling from Aruba Need to get in touch with Southwest Airlines? 214-792-4847 (toll number), Indicates external site which may or may not meet accessibility guidelines, 2023 position: absolute; } False Claims: Many phishing emails make false claims about the status of your account and ask you to update or validate your account by clicking on an embedded link in the email. Anything in the way of compensation would be greatly appreciated!!!! We use cookies to ensure that we give you the best experience on our website. color: #636363; to view your Email Subscriptions and click Edit to modify your preferences. I lost my baggage August 2020 it had a lot of baggage of personal value to me, including my first mothers day present. This was a phishing email directing me to a plausible sounding survey website. Click on Wanna receive email from us? padding-top: 5px; 800-083-1179 Note: Delta Air Lines and Southwest Airlines Company are BBB Accredited Businesses. div.footer div.flex-placement b a:hover { Self-service kiosks are available at the airport to help with a variety of pre-flight tasks. Is this a Phishing or SCAM? However, the Southwest Airlines giveaway on Facebook is not real and is not coming from the company. 1-800-I-FLY-SWA (1-800-435-9792), Baggage - General Questions We accept email correspondence from Customers. color: #636363; html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Do Not Sell/Share My Personal Information, Youre trying to make a change for just one Passenger on your reservation, You need to submit a reimbursement request for disrupted travel, Look for the Southwest signs at the airport. div.footer div.flex-placement b a:hover { Discover other help topics and policies with search. report southwest airlines phishing email. clip: rect(0,0,0,0); Remember to allow 15 days for the points to post before you contact Southwest Airlines. A scam e-mail posing as a message from the well-known Southwest Airlines is presently circulating online, according to digitaljournal.com dated July 25, 2012. God bless. You can find our terminal locations on theairportinformation page. color: #111B40; An email message containing instructions on how to reset your password has been sent to the e-mail address listed on your account. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Today I spoke to Frank from Ga. who initiated the refund but told me to write to you again about the miles transfer. 1995 - 2023 by Snopes Media Group Inc. text-decoration:underline; Contact us at SWACitizenship@wnco.com, Indicates external site which may or may not meet accessibility guidelines, 2022 display: inline-block; Threats of harming another as@TheMiddleSeatsaid this is not a scam and is a real promotion I received the same email today myself and I am signed up and ready to earn those bonus points. You will need to contact them directly. There is information in the previous heading. width: 348px; Floor 12 Suite 1202. The link included with the email was dangerous and should never be clicked. On Aug. 12, 2022, we reviewed a phishing scam that was sent as an email in which scammers pretended to be offering a "reward" from Southwest Airlines. There is information in the previous heading. PLEASE TURN OFF YOUR CAPS LOCK. Your e-mail address will be used to confirm your account. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Learn how your comment data is processed. If you continue to use this site we will assume that you are OK with this policy. text-decoration:underline; If you have questions or concerns, call our Card Services Department at 214-357-5577 or 800-262-5325. } https://t.co/YdRPxnRDXD snopes.com (@snopes) August 13, 2022 (SocialLY brings you all the latest breaking news, viral trends and information from social media world, including Twitter, Instagram and Youtube. . content: "(That money is all yours. An email saying "Congrats!" I heard nothing so I resent the same documentation on Log in to your Rapid Rewards account on Southwest.com. content: "(Temporarily suspended. border: 0; 1-800-I-FLY-SWA (1-800-435-9792) 0-800-0078684 All of these were red flags that this fake Southwest Airlines email was a scam, as it would be out of character for a large company to make so many grammatical mistakes. We have a proud history of creating an integrated corporate citizenship report. font: italic normal 11px/1 Arial; Any error message? If you have issues with past or upcoming flights, your Rapid Rewards account or Southwest policies and procedures, just connect one of these two ways and you can chat live with a customer service rep to get help. left: 467px !important; Download DEI Report Corporate Citizenship Snapshots The subject line read, "RE: __Link, At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers. left: 277px !important; Box 36647-1CR .swa-footer--copyright-text a:hover{ 1-800-425-8089 (En espaol), Calling from Mexico We strongly advise to never click links in phishing emails. } Opens new window. 2023 Southwest Airlines Co.All Rights Reserved. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { If you need to contact a company to ask about a potential phishing scam, ensure that youre on the official website for the company by checking your web browsers address bar, which is located at the top of your screen. } Click Communications to subscribe to our email or update your preferences. text-decoration: underline !important; Further, the message used the word an instead of a before the word Southwest, and also mistakenly used the singular word Airline instead of Airlines. All of these were red flags that this fake Southwest Airlines email was a scam, as it would be out of character for a large company to make so many grammatical mistakes. Jordan Liles is a Snopes reporter with expertise in investigating misinformation, inauthentic social media activity, and scams. Arrive early at the airport to help navigate the larger crowds. Click #isupportlocal for more. For, during December 2011, a likewise e-mail scam circulated, falsely asserting as being sent from American Airlines. 1-844-670-7990 (En espaol), Calling from Jamaica Your email address will not be published. Rather than try and call Southwest about a problem with Southwest points, Ive found it much simpler and quicker to be in touch with Southwest customer service online. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { (adsbygoogle = window.adsbygoogle || []).push({}); Weve been receiving many messages from our readers regarding a fake Southwest Airlines Giveaway. Hi Southwest folks!!!! Click Today's Obituaries to view all of the listings. how to focus on cricket ball while batting; female rugby referees /* Temp - GNAV Espanol Chase ad font-sizefix */ person will not be tolerated. You can track your flight credits by logging into your Rapid Rewards account, and/or search for unused flight credits, or via the Southwest app. height: 1px; .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { font-style: normal; If your email address has been added to the mailing list, contact your Internet Service Provider (ISP) to verify that they have not blocked email from our system. unsubscribed by clicking on the unsubscribe link at the bottom of the email, r log in to your Rapid Rewards account and update your Communication Preferences. left: 482px !important; } position: absolute; width: 273px; .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { content: "(Temporarily suspended. Aside from the grammar mistakes and casual writing, this fake Southwest giveaway asks people to access a third-party website with nothing to do with the airline. If your email address changes, youll need to unsubscribe your previous email address and subscribe using your new email address to continue getting promotional email from us. (opens popup). div.footer div.flex-placement a:hover { .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { We have submitted the claim in a timely manner, made numerous phone calls, emailed the rep several times and have heard nothing, 5 months later. Check out these snapshots! Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Promotional Companion Pass valid through 2/28/2024. An email saying Congrats! and claiming youve received some sort of Southwest Airline [sic] reward is legitimate. Select My Account, then Profile, then Communications. 209 West 38th Street. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at, Southwest Airlines left: 277px !important; If the email doesn't mention you by name or include any personal information, be wary. Opens new window. Use our Help Center or features in our app to book, change, or cancel your flight. The scam promotion is advertised these days on Facebook and offers two tickets (round trip flight) with Southwest, which can be redeemed anytime. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Indicates external site which may or may not meet accessibility guidelines. External site which may or may not meet accessibility guidelines. text-decoration: none !important; } If it is believed that scammers accessed sensitive personal and financial data, it's advised to immediately call your bank and credit card companies to alert them to the matter. This was not a legitimate message from the company. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Check Out Southwest Group Travel to Save, Southwest Rapid Rewards Priority Credit Card Review, How to Find the Best Airport Parking for Your Next Trip, 101 Ways to Earn Southwest Points to Fly FREE [2023], Chase Sapphire Preferred Review: My FAVORITE Card for Traveling Free. } Copyright 2023 Scam Detector Media Inc.. All Rights Reserved. Scroll down to view your Email Subscriptions and click Edit to modify your preferences. I hope that helps a little. Lying to the recipient, the message tells that he's a winner of 2 free flight tickets from Southwest Airlines. So we have decided to show our continued appreciation support to our loyal customers by awarding 500 people who share and comment by 9 PM Tuesday with a free round trip flight to their desired destination. Fake-mails Troubling Credit Union Customers, Anti spam / Anti virus business solutions. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Use the 'Report' link on html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { /* Air Booking Select - Fare benefit sub-label workaround */ Snopes and the Snopes.com logo are registered service marks of Snopes.com. 1-866-289-9673 or tsa.gov, Rapid Rewards Customer Service } 1-844-670-7914 right: 25px; The email address in the message showed, support@1785962.qaiecg5.com via nam10-bn7-obe.outbound.protection.outlook.com. This was not an official Southwest Airlines email address. each comment to let us know of abusive posts. You need to know New Zealand Herald, Ocasio-Cortez mocked on Twitter for bragging about killing thousands of Amazon jobs: Resign in disgrace Fox News, JustPark scam: Couple's warning of bogus parking payment site Impartial Reporter, 6 Tax Filing Tips for Retirees, According to Finance Experts Best Life, Smart banking technologies coming to NZ: What banks are doing to Stuff, Its Disgusting: The Con Artists Who Exploit Mass Shootings The New York Times, Someone Transferred Me Money by Mistake and Asking For It Back msnNOW, Listen to student-loan borrowers, not the GOP The Herald Journal, State: Protect yourself from bad tax preparers Troy Record, GOP Strategist Tears Donald Trump Jr., CPAC To Shreds In Yahoo! June 14, 2022. Except it wasn't. I knew this immediately as I have never flown on Southwest Airlines. .air-check-in-edit-contact-information-banner--link { color: #111B40; } } The first one, the texh support, is, Let's look at what ChatGPT is, the most notorious ChatGPT scams, the pros and cons, Here is a powerful guide on how to efficiently block every harmful website on the, How To Be Notified When Your Personal Info Is Leaked Online Here is how to, Here are the most effective ways to protect yourself from phishing. Southwest Airlines Co. All Rights Reserved. I want to remain a SW customer if indeed this RR issue is corrected. Be sure to also check out the Southwest Airlines Diversity, Equity, & Inclusion (DEI) Report, a companion piece to the One Report. Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. color: #636363; for each email address. Go to Travel Gal has partnered with AwardWallet and CardRatings for our coverage of credit card products. So every time you fly, your friend can too. Youve received a Southwest Airline reward You have been accepted! Meanwhile, the body of the email claimed, Youve received an [sic] Southwest Airline reward.. Companies like rental car agencies, hotels, credit cards, and consumer surveys often use Southwest points as a bonus or reward for their customers. .swa-footer--copyright-text, .footer-copyright--text { Winds light and variable.. Clear skies. report southwest airlines phishing email . } Indeed, cyber-criminals routinely dispatch fake e-mails, which themed with current stories, deceive recipients so they would inadvertently click a given web-link or view an attachment. My RR credit should be reinstated immediately to demonstrate that SW has a compassionate, and caring relationship with its customers. Ignore and go ahead with your day. bottom: 200px; Whenever possible, use the customer service information that was provided to you when you made your purchase, rather than searching online. I can provide SW with a death certificate of my mothers death should you need The phishing emails appear legitimate and carry the logo of the airline that the scammer is purporting to be, however, it is a very simple matter for . width: 348px; Save my name, email, and website in this browser for the next time I comment. THE CONCERN: Scammers know that summer is high travel season and they are capitalizing on it with phishing emails that look like airline notifications. Offer ends 3/13/2023. Your account has been registered, and you are now logged in. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Scammers hide malware in these email links or attachments. display: block; right: 185px !important; 2023 1-888-SWA-TRIP (1-888-792-8747), Rapid Rewards Customer Service Domain age, Alexa rank, HTTPS valid, Blacklisting, SSL certificates, Source code, Location, IP address, WOT Trustworthiness, Spam reports, Advanced technology, Privacy Policy, Terms of Use, Contact options. font: italic normal 11px/1 Arial; (opens popup). bottom: 200px; External site which may or may not meet accessibility guidelines. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} /* Air Booking Select - Fare benefit first th width */ } )"; 2. 03-30-2018 } Dont trust it. font-style: normal; #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} I did want to let you know that I do not work with Southwest. Last but not least, use the Comments section below to expose other scammers. If you have a Southwest points issue for something other than the Southwest shopping portal perhaps booking a hotel room through Southwests web site or renting a car through Southwest go to the main Southwest website at Southwest.com and select Contact Us at the bottom left. background-color: #3b5998 !important; Like many other scams, this is just one of the plethora of phishing scams meant to steal your private info. Worryingly, according to security investigators examining the above mentioned ploy, it's because of phishing e-mail scams like ones just shown that phishing attempts are increasing online. font: italic normal 11px/1 Arial; The subject line read, "RE: __Link, Congrats! .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } The scan said that the link was not safe, contained suspicious activity, hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was very risky. The scan also confirmed it was a phishing link. content: "(That money is all yours. Impersonating famous brands and companies, scammers will send out phishing links (usually via text message or email) and try to entice you into opening them with various lies. We won't share it with anyone else. There is information in the previous heading. padding-left: 30px; Five insightful ideas for, Lets take a look at how to tell if an online transaction is safe and, Geek Squad Scam: How It Works One resurfaced scam that has been making the rounds, With the increase in online scams, it's becoming more and more important to know how, Travel scams are rampant these days. For example, instead of southwest.com, which is the official website for Southwest Airlines, scammers might pretend to be the company's support team by registering a fake website such as southwest-rewards-support.com, for example. right: 25px; We'd love to hear eyewitness We strongly advise against clicking any links or calling phone numbers that are mentioned in these kinds of phishing emails. Some scam emails even contain convincing details like the line: "If you are experiencing difficulty viewing this message, click here." Southwest Airlines Federal Credit Union will NEVER request your personal or account information via email, online banking, or telephone unless the request is initiated by you. Privacy Policy Do Not Sell My Personal Information. My FREE ebook shows you how General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-800-435-9792, Rapid Rewards Customer Service 1-800-445-5764, If you left an item at a TSA Checkpoint 1-866-289-9673, Southwest Baggage (Delayed/Damaged/Lost/Left Something on the plane) 1-888-202-1024. /* Air Booking Select - Fare benefit first th width */ Learn more about refunds white-space: normal; color:#111B40; A search of Google for your email provider and the words two-factor authentication should take you to a page that will instruct you on how to set that up. Call 1-800-I-FLY-SWA 1-800-435-9792 When should I call? P.O. A search of Google for your email provider and the words "two-factor authentication" should take you to a page that will instruct you on how to set that up. You have permission to edit this article. 1. The scan said that the link was "not safe," contained "suspicious activity," hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was "very risky."
Calling from United States content: "(Temporarily suspended. Voices Read more, Aishwarya Rai, Alia Bhatt and a credit card fraudThe Indian Express Read more. Make your family and friends aware of the fake Southwest Airlines giveaway on Facebook by sharing this article on social media using the buttons provided. Select My Account, then Profile, then Communications. The email looks so real! The following link will take you to the Southwest website, where youll click on Email us as shown below Southwest website. left: 482px !important; .swa-footer--copyright-text a:hover{ left: 277px !important; You dont actually have to make up any flight info it is not a required field. font-weight: bold; My claim number is ATLWN79376325 is there any employee who will take some accountability to update my claim? 1-855-202-3402 (En espaol), Calling from Belize I just emailed them this morning about some missing points for a Turbo Tax promotion. Have you tried our most popular self-service topics? Customer Service Contact Southwest Customer Service 17% helpful (1/6) Contact Southwest Customer Service The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we're able to process Customer Service comments or concerns. If your email address is not on the mailing list, subscribe to the mailing list again. overflow: hidden; Red Flag Scammers | We provide our readers with up-to-date worldwide scam and fraud news. Scroll down. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Go to Travel Gal and CardRatings may receive a commission from card issuers. text-decoration:underline; } My name is Lyn Mettler and I show families how to fly free so they can make more priceless travel memories before their kids leave home. If anyone else gets this email (or any suspicious email), you're supposed to forward it to "spoof@PayPal.com" Below is a screenshot of the email that I just forwarded them. Opens new window. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; }