vivid seats complaints

Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Vivid Seats ranks 25thamong Ticketssites. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I bought 2 tickets to Super bowl for my 11 year old son. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Disputed several times and no resolution till this day. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I purchased tickets well in advance and the tickets weren't cheap. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. I will never ever purchase from Vivid seats again. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Worst ticket platform that gives two sh*ts about their customers. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. 2. bradsaid 1 yr. ago. When I go the tickets, I called the venue and was told they were not handicap. The company says it "provides a legit, safe and secure platform. People need to understand that VividSeats works against you. Is SeatGeek Legit? Not game day yet so have not opened app for seats. We launched @recap.email and legal webhooks. It asked how many tickets I wanted which I selected two. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. This complaint was posted by a verified customer. I never received my tickets but was charged for them. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I purchased tickets to the motley Cre concert in Seattle in 2019. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Terrible customer service. If you have any additional questions, we encourage you to reach out to our online support team on social media. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. 1,560 talking about this. He said they can't refund anything because they connect 3rd party sellers. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. They made me jump through hoops to get my money back. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. No issues at all, would use them again. GAME WAS NEXT WEEK. Never again. Leave the paper at home! Customer service told me they will not help me because I already accepted the tickets. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. These people are thieves and liars. Refund of ticket price. BS. Over 100 million tickets sold. The request was put in minutes before. Vivid Seats Review Summary. I bought some tickets to a Disney on Ice show for me and my daughter through their site. They can see this but they refused to issue a refund. New customers can take advantage of this exclusive discount offer! WRITE REVIEW. If you make a last second purchase, you are putting yourself at risk. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. I want my $1,500 back in my bank account. There were plenty of open spaces, but I wasnt allowed in. The 21st was spent on the phone trying to aquire our tickets. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. I simply want a partial refund because I feel that is fair. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. ConsumerAffairs is not a government agency. We would love to review your order again to see if there's anything we can do to make this right for you. This will help us to determine next steps. 5.5 Total Score. Below is a collection of reviews and ratings pulled for your easy reference. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Call and ask what the service charge is before buying. Read full review of Vivid Seats and 1 comment. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Called customer service and she said we have to fill out a form and wait. Refunds can only be granted in the event a show is cancelled. Definitely recommend. I have put in calls, live chats and emailed customer support. He was very polite, professional, kind, and made the process very easy! She knew exactly what I needed and arranged to have it. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Your transaction is secure, and you also get a full refund for canceled events. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Original review: Feb. 9, 2023. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Desired outcome: We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Do not trust Vivid Seats!!!! 2. The market price provided by Vivid was over $500 per ticket. I then I received an electronic transfer notification which I followed through on. Apply this Vivid Seats coupon code for $15 off first . Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Suggest you use another ticket broker. We understand it's frustrating when events are postponed. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I never used them before but I know many people who have. What are "Email Delivery" and "Instant Download" tickets? They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Ive only purchased tickets from this site twice. I feel that you overcharged me. This information will help to determine next steps. I've had the same issue though my costs aren't that high. The buyer is responsible for these costs. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Marvin J was a great help to me in getting my tickets when n the website wasn't working. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Just go through Ticketmaster or the event website directly. Scammed!!! I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. I feel sorry for other customers who have lost a lot more money than we did. We understand how this may be upsetting for you. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. This comment was posted by a verified customer. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Desired outcome: Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Claim your listing for free to respond to reviews, update your profile and manage your listing. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Was not able to get in with those tickets I paid for. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. No. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. They go above and beyond to make my transactions fun and fast! Looking for the best way to buy and sell mobile tickets? It is a safe and secure process. That is a lie. It was smooth and I didn't have to do all re-ordering process again. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. From A to Z, Vivid Seats customer service is fantastic. The email made a vague reference to covid 19 but no definite reason was given. We are absolutely sorry to hear what you experience. He was quick to answer my questions and quick to book my tickets. Yes. Day of game they said only had 2 tickets available and sold my other 4. Vivid Seats has not responded to my email. For more information about reviews on ConsumerAffairs.com please visit our I was terrified that I would not receive my tickets. Despite very different reviews, the site is very popular not only in America but also abroad. Copyright 2022 Consumers Unified LLC. I was told that I should have known that by this note that was listed: xfer Piggyback. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Send us a DM on social media. Paid $160 for a single ticket for a show that was rescheduled (twice). I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Get buying tips about Ticket Websites delivered to your inbox. What 4 Analyst Ratings Have To Say About Vivid Seats. I bought my tickets 5 months before the show. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Total SCAM! and go to stub hub and . I called 2 seconds after I saw the $960 total. Vivid Seats Culture At a Glance. Desired outcome: Agreed! Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Vivid Seats ranks 30th among Tickets sites. Thank you. From over pricing. You advised that you arrived at 7:50 PM. 07-12-22 at 5:57 A.M. Tickets were electronic via phone. Vivid nor Ticketmaster seem to care about my issue. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. 3 for $533.58. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid seats are scammers. You are paid through PayPal after the event occurs. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. In my eyes I trully beleive you are a rip off company. On December 13, 2022, I received the tickets from Vivid. Tickets to Aint to Proud Stage Play in West Palm Beach. The person the ticket was for has since died. Could never get the tickets. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Thank you. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. A. Amalia G. Today. Erika, we always want to leave a positive impression on our fans. We're serious about getting you to the live events that you love. Anyone can write a Trustpilot review. I bought tickets 2 months in advance. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I have knee issues so very kind to help so we don't walk far. Share your photos and videos with others to prove the truth of your words. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Who Sets the Price on Vivid Seats? I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. They are aware of this issue. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Got us a great deal on our tickets love this company. It offers a 100%. So, if you sell tickets for $100, you will receive $90. VIVID SEATS LLC. This review was chosen algorithmically as the most valued customer feedback. Crooks. We also ensure all reviews are published without moderation. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. We apologize for the frustration you experienced. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! and their online chat system is useless. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. SO basically, they lied in the e-mail, and lied that replacements were offered. Thank you for sharing your feedback, Gregory. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent ColPhorbin 1 yr. ago These were sold from the originator which means there's no reason they couldn't have been refunded. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. They didn't even attempt to make it right. Desired outcome: I got nfl tickets from them that never arrived. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Desired outcome: 3 for $533.58. This is not what I paid for. They deserve to go bankrupt as they cost me $800. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. They refunded, but I am out 2 nights for the hotel. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. You get an email when the tickets are sold, and then you either upload them or ship them. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Desired outcome: Vivid Seats has 450 employees. From over pricing. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I could not attend. I do not expect Keillor to come back to Denver at his age. Vivid Seats denies these . I hate what you stand for. I wish you didn't exist. I do expect a responce and an apology for this overcharge. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. The agent will be able to grant you a refund if your scheduled event has been canceled. I ordered premium tickets for the orchestra section. Find out how we combat fake reviews. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. We have a 100% Buyer Guarantee. We added millions of opinions to our database and summarized over a million opinions. That means the seats were $351, not $264. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Recent customer reviews are positive. Paid over $300 to an event that was postponed minutes before it was scheduled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There was not enough time to even get to the venue. He reassured me of any concerns I had and was very patient with me. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Its location on this page may change next time you visit. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. We appreciate your patience. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. The third party did not send us the electronic tickets. Vivid Seats provided fraudulent tickets to me. Our online support team is here to help resolve your concerns. + the only ticket rewards program around. We are filing fraud with the bank and reporting to the bbb. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Yes, you get great prices on concert tickets because it is a con. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Jeremy of Las Vegas, NV Verified Reviewer. Full refund and apology for lack of ticket delivery. He checked several times and assured me that the seats were handicap. The office is amazing. Purchased parking for the Super Bowl. We are all set now and appreciate her cheerful assistance. On 02/16/2023, I bought two concert tickets. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. All Rights Reserved. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Click here to get notifications about new complaints of Vivid Seats. Just another company who still made money over COVID. 1239964100050. Vivid seats sucks. I usually stick to stubhub. Unsubscribe easily. In this guide, I will be reviewing Vivid Seats in detail. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Vivid Seats - Fraudulent agreement / promises made for a full refund James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. We spent $700 and had our experience ruined for really no good reason. These seats sell for $35.00 each. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Kept telling me same blurb about it was my fault, not his, no refund, etc. After setting up a ticket master account my tickets were sent to me. Showed up after start of game and lot was closed. Long story short I never received the parking pass and had to pay in full at the gate. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints